Refund and Cancellation Policy

 

Effective Date: 03/10/2024

At Malini's Kitchen, we strive to provide the best products and services to our customers. However, we understand that there may be instances where a refund or cancellation is necessary. Please review our policy below for details regarding refunds and cancellations.

1. Cancellation Policy

  • Order Cancellation: If you wish to cancel your order, please contact us at santosh.kevale@gmail.com or call us at 8850091635 within 24 hours of placing your order. If your order has not been processed, we will cancel it and issue a full refund.
  • Post-Processing Cancellation: Once your order has been processed and shipped, it cannot be canceled.

2. Refund Policy

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 24 hours of delivery. To initiate a return, provide photographic evidence of the damage or error along with your order number. We will review your case and may offer a replacement or refund at our discretion.
  • Perishable Items: Due to the nature of our products, all sales are final. We cannot accept returns or provide refunds for perishable items unless they are damaged or incorrect.
  • Refund Processing: Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

3. Exchanges

  • At this time, we do not offer exchanges for any products. If you receive a damaged or incorrect item, please follow the steps outlined in the refund policy above.

4. Contact Us

If you have any questions or concerns regarding our refund and cancellation policy, please reach out to us:

Malini’s Kitchen
Email: santosh.kevale@gmail.com    
Phone: 8850091635

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